Question 1

ITEM/ SALES POLICIES

Accepted Answer

Catalyst Surplus sells a consistently changing range of both new and refurbished surplus equipment. We take pride in the quality of our gear, and use a grading system to accurately describe our inventory. All items are inspected for damage and wear, and any items with damage affecting functionality are discarded. All used items are cleaned and/or sanitized as needed.

DISCLAIMER: Images shown in listings are examples of the product make/ model, and may not be the exact item in our inventory that you will receive. You will receive the same advertised model, but condition varies based on your selections.

Some items we sell have armor that has exceeded its factory warranty period. This is known to generally have no impact on performance, particularly for gear that hasn't been heavily abused, and we don't list items we deem to have any functional damage. Other consumables may also be past their expiration/ inspection date. We stand fully by the quality of the gear we sell, but as we are not the original manufacturers, we cannot provide any warranty or guarantees regarding performance. Be vigilant and regularly inspect your gear, no matter where you got it from.

REFUNDS/ RETURNS: Due to the life-saving nature of our PPE and armor products, the bulk of our inventory, we are unable to accept returns or exchanges. If you have any issues with your order, please contact us.

CANCELLED ORDERS: You may contact us to cancel your order prior to shipment. Shipped orders cannot be cancelled or refunded. If an unshipped order must be cancelled due to a customer request, the full amount minus the 3% card processing fee will be refunded. For orders through PayPal, this fee is 5%. For orders cancelled due to legal restrictions, there will be a fee of 10% of your total order value. Please do not attempt to place orders that defy your local laws.

ITAR/ SELLING RESTRICTIONS: The majority of the items we sell are ITAR restricted, and therefore we cannot personally ship most of them outside of the United States. We also cannot ship armor to banned states such as CT and NY. By placing an order you agree to abide by your local laws and import/ export regulations. A 10% restocking fee will be withheld for orders that must be cancelled due to legal restrictions. Please do not place orders that defy your laws.

YOU MUST BE AT LEAST 18 YEARS OF AGE TO PURCHASE ARMOR FROM OUR SITE. Placing an order that includes any sort of armor means you are verifying you are at least 18 years of age.

FELONS CANNOT POSESS OR PURCHASE ARMOR. We are not liable in instances where those who legally cannot own armor decide to purchase it anyway.

Orders may be cancelled at our discretion for a variety of reasons. Orders that we cancel for reasons not listed will be refunded in full.

Question 2

SHIPPING/ EXPORT POLICIES

Accepted Answer

We currently ship solely to the United States and its territories.

We strive to ship out orders as quickly as possible, general time frame for having items shipped out is 4 days. We DO NOT ship armor to any banned states (NY, CT) or anywhere that may violate ITAR  or local laws.

Orders that are undeliverable due to an incorrect address will have the order cost refunded if the package is successfully returned to sender, but the shipping cost and processing fee will not be refunded. Please make sure the address you provide is correct, once an item is sent out an address change is generally not possible, and if it is, there is usually a fee for re-routing the package that you must pay to receive your item. If an incorrect address is provided we cannot provide refunds for orders that are delivered to the incorrect location, or for orders where the re-route fee is not paid by the customer (when applicable).

For those who try to bypass shipping restrictions, such as using forwarding services or forwarding through a contact in the US, we cannot be held liable for any resulting action, losses, or consequence.

Question 3

LEGAL POLICIES

Accepted Answer

Limitation Of Liability 
In no event shall Catalyst Surplus, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our service;  any conduct or content of any third party on the service; any content obtained from our service; and unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. When you purchase ballistic armor you assume all of the risks inherent to the use or misuse of bullet-resistant armor, and the conditions in which such a use may become necessary, and you agree not to hold us liable in any way. In addition, you are responsible for ensuring that ballistic panels are facing the proper direction in accordance with the markings on the ballistic panels, if relevant. We cannot be held liable for any misuse or malfunction of our products, however unlikely they may be.

Disclaimer 
Your use of our service is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Catalyst Surplus and its subsidiaries, affiliates, and its licensors do not warrant that a) our service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) our service is free of viruses or other harmful components; or d) the results of using our service will meet your requirements.
Exclusions 
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Governing Law 
These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

EAR/ITAR
Level III and IV armor (Rifle Plates) falls under the jurisdiction of the International Traffic in Arms Regulations (ITAR), and is subject to the export control laws of the U.S. Government. Export or retransfer of Level III or IV armor by any means to any foreign end user, or for any other end use, whether in the U.S. or abroad, without the written approval of the U.S. Department of State, is prohibited.

Level IIIA, Level II, and Level IIA Vests may be exempt from licensing for many countries, but require a license to some countries from the Bureau of Industry & Security (BIS). Ballistic helmets specifically in volume generally require an export license from the BIS.

Residents of Connecticut:
Are prohibited from buying Body Armor unless the sale is face to face (or unless the buyer is a police officer, Police Department, or Military). We cannot sell to residents of Connecticut who are not police or military.

USE OF OUR SERVICES REQUIRES THAT YOU HAVE READ AND ACCEPTED ALL OF OUR POLICIES/ TERMS IN FULL.

Question 4

PRICE MATCH POLICY

Accepted Answer

We stand by our goal of providing the best prices available for the gear we sell, and have the price match guarantee to assert this.

If any other online retailers are selling the same equipment for less, we will match their price.

Conditions:
-Item(s) for price match must be in stock on a reputable online retailer's website
-Item(s) must be the same make and model, and in equally good condition.
-Third party reseller listings such as eBay posts aren't included, as these can easily be created solely to take advantage of the policy and may not reflect an item's true value.

Question 5

REFUNDS/ RETURNS

Accepted Answer

REFUNDS/ RETURNS: Due to the life-saving nature of our PPE and armor products, the bulk of our inventory, we are unable to accept returns or exchanges. If you have any issues with your order, please contact us. We've haven't had any unhappy customers, and we are dedicated to maintaining this.

CANCELLED ORDERS: You may contact us to cancel your order prior to shipment. Cancelled orders can be refunded, but if it has already been shipped we are unable to cancel. If an unshipped order must be cancelled due to a customer request, the full amount minus the 3% card processing fee will be refunded. For orders through PayPal, this fee is 5%. For orders that must be cancelled due to your legal restrictions, a 10% restocking fee will be retained. Please do not place orders that defy your local laws.

Orders that are undeliverable due to an incorrect address will have the order cost refunded if the package is successfully returned to sender, but the shipping cost and processing fee will not be refunded. Please make sure the address you provide is correct, once an item is sent out an address change is generally not possible, and if it is, there is usually a fee for re-routing the package that you must pay to receive your order. If an incorrect address is provided we cannot provide refunds for orders that are delivered to the incorrect address, or for orders where the re-route fee is not paid by the customer (when applicable).

In cases where refunds/ returns are provided, we reserve the right to withhold processing fees and shipment costs. Generally, any full refunds and/ or returns will have these fees/ costs withheld.

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